Electronic Pension is a software system which provides automation of pension-related business processes regulated by the state laws. It operates in Republic of Armenia and Republic of Artsakh. The system, in particular, provides functionality for
automatic execution of a specific law regulating pension's assignment,
initial calculation and subsequent recalculations,
termination and restart of a pension,
organization of the (monthly) payment procedures throughout the country,
creating and maintaining an electronic database of pensioners.
The software was designed and developed in 2011 in Armenia and went through the initial usage and testing during 2012 in Social Security Public Service of the Republic of Armenia.
Since 2013 the system has been in daily use at Social Security Public Service of RA and all its 51 regional divisions throughout Armenia, as well as Ministry of Defense, National Security Service, Ministry of Emergency Situations, Ministry of Justice, and the Police of the RA by so merging into a single platform several partial solutions being deployed since 2006.
At the heart of the Electronic Pension is the formal representation of the law. Each law of RA regulating the pension field gets an equivalent reformulation in terms of abstract models embedded into the system. Based on these models, the system whenever necessary can make automated decisions.
In particular, comparing the documents provided by a citizen and their existing data the system automatically generates all possible scenarios based on the laws applicable to the given situation and allows for a choice to be made by the citizen.
Law modeling of the system increases the overall efficiency of business processes related to pensions substantially. For example, in case of a possible change in legislation, the system can automatically analyze the consequences of a proposed change by providing necessary financial estimates. Furthermore, in case of an actual change of a particular law, the system can be quickly adapted to operate under a new legislation.
Using the approach adopted by the Electronic Pension as a proof of concept, the actual legislation of RA regulating the pension related matters, was improved into a unifying law instead of segmented solutions operating for years before. This was yet another standout manifestation of the efficiency of the system.
Since its release in 2011, the system has gone through several major extensions. At the initial stage, the system was covering only pensions regulated by civil legislature. Using the flexibility of the approach adopted in the architecture of the system it was extended to cover other types of pensions as well, namely pensions of civil servants (since 2015), and of armed forces (working since 2006 with partial solutions, and since 2018 in a unified framework).
Apart from its main operations described above Electronic Pension also has several subsystems covering various aspects of social security.
Since 2016 a new subsystem was added for managing the business processes related to social benefits extended for maternal leaves and childbirths.
A web-based subsystem allows citizens to submit online applications regarding pensions or social benefits and receive decisions to their emails.
Another subsystem creates and organizes the digital archive of the documents submitted by citizens into a personalized electronic document repository for citizens.
The system exchanges data with other governmental bodies as it becomes necessary, including The State Revenue Committee of the RA, Ministry of Justice of the RA, National Security Service of RA, and other governmental bodies operating with social security field of Armenia.
In September 2025, a major update of the system was completed, consolidating significant additions and various enhancements made since 2020. As a result, the system was renamed Unified Pension Management Information System (UPMIS), version 2.0.0. The updates and modifications implemented since January 2020 are conditionally divided into four groups, which are presented below together with their software solutions and main outcomes.
The reception and import of electronic data from the databases of other agencies (State Revenue Committee of the Republic of Armenia, Civil Acts Registration Services, Support and Service Department of the State Register of Population, Compulsory Enforcement Service, disability registration system, etc.) have been expanded, as well as the volume of information used.
Adjustments to the volume and utilization methods of automatically imported data have increased the System’s accuracy and improved operational efficiency.
The use of imported data in the System has relieved beneficiaries from the need to obtain various certificates and submit them to the territorial centers of the Unified Social Service.
A subsystem for receiving online applications from beneficiaries has been developed and implemented, significantly improving the quality of service.
Through this subsystem, beneficiaries can submit various types of applications online and receive responses regarding their processing results without visiting the territorial centers of the Unified Social Service.
The subsystem has reduced the workload of specialists responsible for application entry and assignment by enabling automatic processing of certain types of applications within the System.
A unified platform for cooperation with the national postal services (HayPost) has been created for cash pension payments, significantly improving the pension payment process and making the entire workflow more manageable.
The operation of this platform has increased the efficiency of processing several types of applications.
New software methods have been developed and implemented for the acceptance, inquiry, and rejection of employment record (service period) data.
Tools have been created to enable the use of automatically imported disability data, which have improved the efficiency of system users’ work and, in certain processes, reduced the time required for task completion.
The newly developed methods ensure the possibility of maintaining a complete record of the information affecting a person’s pension eligibility (particularly service periods) within the System.
Additional methods have been implemented to regulate the application processing workflow, eliminating selective processing by operators.
For many years now the Electronic-Pension has served, not directly, but per se to all pensioners of the Republic of Armenia and the Republic of Artsakh, however, you have never heard of it: this is the best acknowledgement of our work.